Last updated: September 6, 2026
By creating an account or using Huppmail, you agree to be bound by these Terms of Service ("Terms"). If you are using Huppmail on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree, do not use the service.
Huppmail provides email delivery infrastructure via API and SMTP, enabling developers and businesses to send transactional and marketing emails. The service is operated by The Lift FZE, a company registered in the DWTC (Dubai World Trade Centre) Free Zone, Dubai, United Arab Emirates.
You are responsible for:
Your use of Huppmail is subject to our Acceptable Use Policy (AUP), which is incorporated into these Terms by reference. You must comply with the AUP at all times. Violation of the AUP may result in suspension or termination of your account.
Huppmail offers the following service tiers:
If you exceed your plan's sending limits, your sending will be throttled for the remainder of the period. Overages are not billed separately. If you consistently require higher limits, we recommend upgrading to a plan that matches your sending volume.
Huppmail and its associated logos, interfaces, code, and documentation are the property of The Lift FZE and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the service in accordance with these Terms.
You retain full ownership of your content and data, including the emails you send through Huppmail, your templates, recipient lists, and any other content you provide.
Our collection and use of personal data is governed by our Privacy Policy.
If you use Huppmail to send emails on behalf of third parties (e.g., your customers or end users), you act as the data controller and Huppmail acts as the data processor with respect to the personal data contained in those emails. In such cases, you are responsible for ensuring that you have the appropriate legal basis for processing and that all applicable data protection laws are complied with.
For paid plans (Starter and above), Huppmail targets 99.9% uptime, measured on a monthly basis. Scheduled maintenance windows, which will be communicated in advance, are excluded from uptime calculations.
If uptime falls below the 99.9% target in a given month, you may request service credits as follows:
Credit requests must be submitted within 30 days of the affected month. Credits are applied to future invoices and are not redeemable for cash.
To the maximum extent permitted by applicable law:
By us: We may suspend or terminate your account if you violate these Terms, the Acceptable Use Policy, or if required by law. Where possible, we will provide notice before suspension, except in cases of severe violations that pose an immediate risk to the platform or other users.
By you: You may terminate your account at any time through your account settings or by contacting hello@huppmail.com.
Data after termination: Upon termination, your account data will be retained for 30 days to allow for recovery. After 30 days, all data associated with your account will be permanently deleted.
These Terms shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates.
In the event of a dispute arising out of or relating to these Terms, the parties agree to first attempt resolution through good faith negotiation for a period of 30 days from the date of written notice of the dispute.
If the dispute cannot be resolved through negotiation, it shall be referred to and finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with its rules. The seat of arbitration shall be Dubai, UAE. The language of the arbitration shall be English.
This section applies in addition to the rest of these Terms when you subscribe to a hosted mailbox — an email address hosted by us and accessed through our webmail client or our mobile applications, whether on one of our own domains or on a domain that you own.
We provide you with a mailbox that sends and receives email, stores your messages, and makes them available to you through our client applications. Where you use your own domain name, you remain the owner of that domain at all times, and you may move it to another provider whenever you wish.
Hosted mailboxes are provided on a paid subscription. Where a free trial is offered, the mailbox operates normally for the stated trial period and is suspended at the end of it unless a paid subscription has begun.
If payment fails or a subscription is cancelled, your mailbox is suspended, not immediately deleted. While suspended you cannot sign in and the mailbox will not accept new mail; incoming messages are rejected at the point of delivery so that senders are informed rather than believing their message arrived. Your existing mail is retained for 60 days from suspension so that you may reactivate the subscription or export your data. After that period the mailbox and its contents are permanently deleted. We will notify your recovery address before deletion.
Each plan includes a stated storage allowance. When a mailbox reaches its allowance, new incoming mail is refused at delivery time, and the sender receives a delivery failure notice. Nothing already in your mailbox is deleted because of a storage limit. You may free space or upgrade your plan at any time to resume delivery.
You are responsible for keeping your password secure and your recovery address current and reachable, since the recovery address is how we verify a password reset. You must not use a hosted mailbox to send unsolicited bulk email, unlawful content, or anything otherwise prohibited by our Acceptable Use Policy. Mailboxes used to send spam may be suspended without notice, since such use threatens mail delivery for every other customer on the platform.
We take daily backups of mailbox data and verify that they can be restored. Backups protect against infrastructure failure on our side; they are not a substitute for your own archive, and we encourage you to export your mail periodically. Nothing in this section creates a guarantee of uninterrupted service beyond the service levels described in Section 9.
The contents of your mailbox belong to you. We claim no ownership over your messages, we do not read them, and we do not use them for advertising or to train artificial-intelligence models. You may export your entire mailbox at any time, and you may ask us to delete it. See our Privacy Policy for full detail on how mailbox contents are handled.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with the Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and The Lift FZE regarding your use of Huppmail, and supersede all prior agreements and understandings.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision or the right to enforce it at a later time.